Terms and Conditions

Effective Date: 10 September, 2025
Last Updated: 10 September, 2025

Welcome to NeuroKind. These Terms and Conditions (“Terms”) govern your access to and use of our platform. By using NeuroKind, you agree to be bound by these Terms. If you do not agree, please do not use the service.

  1. Purpose of NeuroKind

NeuroKind is an emotionally intelligent platform designed to support mental wellness through thoughtful interaction. It is not a substitute for professional medical advice, diagnosis, or treatment.

  1. User Eligibility

You must be at least 18 years old to use NeuroKind. By creating an account, you confirm that:

  • You meet the age requirement
  • You will use the platform in good faith and for personal, non-commercial purposes
  1. Account and Access

You are responsible for maintaining the confidentiality of your login credentials. NeuroKind is not liable for unauthorized access resulting from your failure to secure your account.

We reserve the right to suspend or terminate accounts that violate these Terms or compromise the emotional safety of others.

  1. Acceptable Use

You agree not to:

  • Use NeuroKind for unlawful, abusive, or harmful purposes
  • Upload or share content that is threatening, discriminatory, or violates others’ rights
  • Attempt to reverse-engineer, scrape, or misuse the platform’s backend or AI systems
  • Impersonate others or misrepresent your identity

We reserve the right to moderate or remove content that violates these principles.

  1. AI Limitations

NeuroKind uses AI to support emotionally intelligent interactions. Please note:

  • The AI does not retain full conversation history
  • Older context may be dropped automatically to maintain relevance
  • The system does not offer memory reset or export features
  • Your data is not used to train external models

All responses are generated based on limited context and are intended for supportive, not diagnostic, purposes.

  1. Intellectual Property

All content, branding, and platform features are the intellectual property of NeuroKind. You may not copy, reproduce, or distribute any part of the service without written permission.

  1. Legal Compliance

NeuroKind complies with applicable laws in Pakistan and strives to meet global privacy and safety standards. These Terms may be updated to reflect changes in law or platform functionality.

  1. Termination

We may suspend or terminate your access if:

  • You violate these Terms
  • Your behavior compromises the emotional safety of others
  • Required by law or regulatory action
  1. Subscriptions & Payments
  • Subscription fees are processed securely through trusted third-party providers.
  • NeuroKind does not store your payment card or banking details.
  • Subscriptions renew automatically unless cancelled before the renewal date.
  • Refunds are only provided where required by applicable law.
  1. Limitation of Liability
  • NeuroKind is provided “as is,” without warranties of any kind.
  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of the service.
  1. Governing Law
  • These Terms are governed by and construed under the laws of Pakistan.
  • Any disputes shall be resolved under the exclusive jurisdiction of the courts of Pakistan.
  1. Contact Us

For questions or concerns about these Terms:
📧 support@neurokind.online

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